FAQ's

1. Is the payment gateway secure?

 

All payments are taken via Cash app card numbers are encrypted for security purposes all major credit and debit cards are accepted you may also opt to use a cash card and top-up as you go these are available in your local stores or you may purchase online from a reputable source. 

 

2. If I am not happy with the reading can I have a refund?

 

Refunds are given in the first 5 minutes where there is no connection you must ask the reader to stop the reading. You may opt for a 5 minute top up or full refund. Refunds are issued only if a connection has not been made and should appear in your account immediately with Paypal or within 7 business working days with Cash App. There are no refunds for written work or spell work. 

 

3. Are readings kept confidential?

 

All readings are strictly kept confidential.

 

4.  I missed my appointment what shall I do? 

 

Send the reader an email via their profile page and reschedule your appointment.

 

5. Can I cancel my appointment?

 

Cancelled appointments are to be given 2 hours before your reading to avoid being charged for that session another time and date shall be rescheduled with you at your convenience. 

 

6. I live in another country how do I convert pounds into my currency?

 

Please select this link below to see your currency on the "Currency Page"

 

7. How do competitions and promotions work?

 

These are conducted via Facebook and the Spiritual Corner mainly as this is where the response appears to be greater with viewers, free readings are rotated randomly during each month.

 

8. Are my details kept confidentially?

 

Any numbers or emails which you have shared with the company are strictly confidential and not seen by a third party.

 

  

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